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Why this blog?
I have always been fascinated by learning about the customer experience and how a business communicates with its audience. As a working professional, I have 5+ years of work experience in customer-facing roles in companies with distinct backgrounds. My passion is to learn new information in the digital domain and how businesses are imploring technology options to enhance the overall user experience. As a part of that endeavour, the idea to create this blog. You are in the right place if you have a similar passion for learning information and are a customer-facing professional keen on enhancing your knowledge.
Let’s get acquainted:
Initially from the South of India, I am currently living in New Zealand. I have pursued my post-graduation in Business Information systems- New Zealand. It turned out well. I was a Peer Tutor for the subject (Research in IT) and was selected as a Student Representative by my Tertiary provider. I currently work as a Service Desk Analyst with a leading energy retailer in New Zealand. My passion for learning new things and putting myself in relatively unknown waters has greatly diversified me. I am a Customer facing professional with managerial experience, Partial Tutor(I am a modest person), and an aspirant to pursue a Doctorate in customer experience/modern automation tools.
CXdilate:
I believe the post-covid era will be fascinating for tech enthusiasts. It has already made significant changes in customer behaviour and how the user experience will impact the implementation in businesses. Many companies are moving toward Self-Service Automation, with the internet completing its long-pending transition from being a comfort or lifestyle commodity to a stage of necessity where we cannot live without it. Customer experience is going through the brink of disruption, with many companies incorporating Self-Service as a mandatory medium. It would be fascinating to be a student to learn how data scientists and good marketing professionals are developing tools and methods to enhance customer experience with self-service automation tools.
This blog title means cx (customer experience) dilate (to become wide). Widening the knowledge of customer experience is the goal. I find no better way to learn more information than the medium of writing my thoughts and sharing them with Like-Minded talents. It would also help me to try and gather more information. It’s going to be nothing short of enlightenment. The articles in this blog will cover the digital revolution happening now, how and taking individual industries into account, and understanding their digital journey toward a better customer experience.
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